St Brides Bay Cottages Booking Conditions

Your reservation is a legally binding contract.

St Brides Bay Cottages Limited (the Agents) trading at Fairhaven, Anchor Down, Solva, Pembrokeshire, SA62 6TQ act as Agents for the owners of holiday accommodation (the owner) arranging and making bookings and reservations for holiday makers (the client). Each contract is therefore between the Owner and the Client and is made at the point at which the Agents issue a Booking Confirmation.  The person making the booking certifies that he/she is authorised to agree to the booking conditions of all persons included in the pay and must be over 18 years.

We are local residents and therefore readily available to ensure that everything is done to make your stay enjoyable.

Booking your Holiday

Telephone bookings and enquiries are welcome on 01437 720027, seven days a week.  Payment may be made by debit/credit card, bank transfer or cheque.  You can also submit a booking request by visiting our website at www.stbridesbaycottages.com

A provisional booking must be confirmed with 4 days.

At St Brides Bay Cottages there are no hidden charges, or booking fees.

Deposit and Final Payment

A deposit of 25% is required for each week or short break of the proposed booking.  Until a deposit is received by the Agent, any booking is provisional and may be cancelled by the Client or the Agent.

The balance is due 8 weeks before the first day of the holiday. If the Agent does not receive the balance in full by the due date, the Agent reserves the right to cancel and re-let the property concerned.

If the Client makes the booking less than 8 weeks before the start of the proposed holiday, then full payment must be made at the time of booking.

Deposits will not normally be refundable unless the booking is not confirmed by the Agent for any reason.

Cancellation by the Client

If the Client cancels a booking that has been confirmed by the Agent the Client is responsible for the total price as agreed at the time of booking.  We STRONGLY recommend that you cover your holiday with an insurance policy, as should you have to cancel you will be held liable for the nitre booking value unless we manage to re-let the property.

Cancellation by the Agents

If the Agents have to cancel a booking of a specified property at any time after confirming a booking (e.g. because of fire at the property) or should the property be unavailable on the day that the holiday starts for reason outside the Agents’ control then the Agents will offer the Client the choice of:

• Another alternative property (subject to availability)
  or
• A full refund of the amount paid by the Client to the Agents

And the Client shall have no further claim against the Owner of the Agents.

Our flexible COVID-19 booking policy (updated September 2021)

If you book with us and your holiday can’t take place because of COVID-19 legal restrictions, we can offer you the following options, so you don’t miss out:

• Change your dates

In collaboration with our property owners, we’ll work with you to reschedule your cottage stay for a new date, with no rearrangement fee. And if the price of your new holiday is different to the original cost, the difference will either be refunded or charged to you. But if you don’t yet have an alternative date, that’s no problem because we can transfer any money you’ve already paid when you’re ready to agree a new date.

• Credit voucher

We’ll explore all options to help you rearrange your coastal getaway. But if these alternative arrangements don’t fit in with your plans, we can give you a credit voucher for the amount previously paid for your booking. This voucher must be spent on a St Brides Bay Cottages holiday that takes place before the end of 2022.

As well as the flexible options listed above, we strongly advise that you take out travel insurance that includes COVID-19 cover.

Please bear in mind that Government guidance and legislation on COVID-19 can change. Before you travel, you should check the relevant legislation and guidance that applies to you, your location, your destination, and the make-up of your party. If you believe your booking is affected by public health measures, please get in touch.

For the latest COVID-19 guidance from the Welsh Government, click here.

Client’s Responsibilities and Obligations

The Client (here meaning all of the persons over the age of 18 included on the booking form) agrees –

• To pay for any losses or damage to the property or contents (including the soiling of carpets and soft furnishings) however caused (reasonable wear and tear excluded).  Any loss of damage must be reported to the owner/caretaker or
  St Brides Bay Cottages before departure.
• To take good care of the property and leave it in a clean and tidy condition on departure.
• To permit the Owner and the Agents reasonable access to the property if necessary.
• Not to part with possession of the property or share it except with the other members of the party.
• Under no account can the prescribed number of persons per property be exceeded.  The company reserves the right to decline bookings of large single sex groups i.e. hen/stag parties where deemed appropriate and requests full details of such parties in writing.
• To depart the property at the given time on the given day.

Complaints

We are local residents and therefore readily available to ensure that everything is done to make your stay enjoyable, however, if you have any cause for complaint we would wish to resolve the matter as quickly as possible.  Please contact the Agent during your stay so remedial action may be taken.  If this is not possible or the complaint is more complicated, then please contact St Brides Bay Cottages immediately on your return home either by telephone or in writing.  Complaints made after this time will not be considered.

Pets

We welcome pets in most of our properties but not all so please check for number accepted and any charges that may apply on specific properties.
Please note that the term “pet” refers to a dog and that consent needs to obtained prior to arrival for the any other type of pet e.g. cat, hamster etc.

• Pets must not be left alone in the property.
• Pets must be kept under control at all times.
• Please bring pets’ bedding, towels and food bowls.
• Pets are not permitted on soft furnishings and bedrooms (for humans only).
• All pets are up to date with flea and worming treatments.
• Pet owners accept total responsibility for pets and its actions e.g. cleaning up mess etc. Failure to comply will lead to your liability for dealing with ensuing problems and costs.
• The breed/type and number of dogs are declared on booking.
• Please note- Owners reserve the right to refuse certain breeds of dogs.
  
  

Broadband

Broadband internet access is offered in some properties. Where our owners do offer broadband, this is on the basis that neither they nor We promise that the service will be available constantly and that it is provided for recreational and not for business use. Neither a minimum speed, unrestricted bandwidth nor uninterrupted provision of an internet access service can be guaranteed and neither the Owner nor We will be liable for any form of compensation or expenses claimed by any guest in respect of the provision of internet services or telephone services not being available or failing.

Activities

The activities that may be shown in our literature are outside our control and are not supplied by us. If you wish to carry out any activity at or near the Property, we strongly recommend that you book the activity with the relevant provider.

Data Protection

The Owner of the property may be supplied with the booking details, name, address, email address and contact number of the Client.

Accuracy

Whilst every effort has been made to ensure accuracy in this brochure and on our website, the Agents can accept no liability whatsoever for any errors, inaccuracies or omissions, or for any matter in any way connected with or arising out of the publication of the information.

Please read the “tariff” section carefully and remember to check all prices and facilities before making your booking.

All prices are in £ sterling.

The price is inclusive of V.A T. at the appropriate rate, where necessary.  Our V.A T. registration number is: 762 5386 11

Liability and Property Descriptions

Breach of Contract:

If there shall be a breach of any of these conditions on the part of the Client of any member of the party, the Owner and the Agents reserve the right to re-enter the property and terminate the holiday letting without prejudice to the other rights and remedies of the Owner.

The validity construction and performance of this contract shall be governed by English Law and the Client hereby submits to the exclusive jurisdiction of the English Courts.

At St Brides Bay Cottages there are no hidden charges, or booking fees and on arrival our properties include:

• Beds made up for your arrival
• Towels provided (bath and hand for each person) not beach towels
• Hand towels and bath mat in bathrooms/shower rooms
• Tea Towels
• Oven Gloves
• All heating, electricity and water
• During winter months a starter bag of logs and kindling for log burners
• Toilet Rolls
• Bin Liners
• Hand Soap
• Washing Up Liquid
• Jay Cloth and pan scrub
• Dishwasher tablets
• Kitchen Roll
• Wifi available in the majority of our properties, however broadband speeds cannot be guaranteed
• Highchairs, stair gates and cots (not cot linen) are available free of charge please request at the time of booking
• A warm welcome for well behaved pets in most of our properties (pet charge)
• Properties available all year
• Flexible stays and short breaks usually outside of the peak season
• Location, location, location – wonderful locations, great walks and incredible scenery

Please note all our properties are No Smoking!